Help & Contact

How can we help?

Find clear answers about orders, campaign pickup, refunds, donations, and supporting a Scout.

Pack families help Pack families.

Review your confirmation email first, then use Order Lookup when the secure backend launches.

Pickup dates and locations are campaign-specific. Final instructions are emailed after ordering.

Because fundraiser products are often preordered, changes and refunds depend on campaign deadlines. Contact us as soon as possible.

Frequently asked questions

Answers for supporters

Can I change or cancel my order?

We will do our best before the campaign ordering deadline. Custom or already-submitted preorder items may not be changeable.

Where do I pick up my order?

Your campaign page and confirmation email provide the final location, date, and pickup window.

Can I make a donation without buying a product?

A dedicated donation portal is planned. For current giving options, contact Pack leadership.

Can I support a specific Scout?

Eligible fundraiser products let you choose a Scout and enter the family-provided name or fundraising code.

Do Pack merchandise purchases earn Scout credit?

Only products linked to an eligible campaign receive campaign credit unless otherwise stated.

When will checkout be live?

This storefront is an architecture preview. Secure Stripe checkout will be added in a future phase.

Contact information

Pack 321 is volunteer-led. Choose the closest topic and include your order number when available.

Products, deadlines, Scout credit, or fundraiser details.

Order changes, confirmation, pickup, or merchandise questions.

General Fund, campership, equipment, or special project giving.